Former Health and Human Services Secretary Tommy Thompson (who consults on pandemic planning) makes a coldly harsh but thoroughly rational statement about bird flu in the January/February, 2007 issue of Corporate Board Member Magazine (quick, free registration required):
“I keep telling them this planning is good for the company. If we have a pandemic we’ll build market share, because our competitors aren’t doing the planning.”
What kind of market share, you may ask? Earlier in the article, another consultant provides examples of opportunity in the midst of hypothetical chaos after avian flu has hit:
A big hotel chain, figuring tourism would collapse, is studying how to rent its properties to governments as places to tend the sick. A hospital operator has contracted for refrigeration trucks [because] their in-house mortuaries are too small... A communications corporation has built a self-contained “clean facility” within its headquarters to house critical personnel and key operations.
Sounds like the kind of grim-but-true advice I'd expect to hear on Six Feet Under.
Elsewhere in the article, Robert E. Mittelstaedt Jr., dean of Arizona State University’s W.P. Carey School of Business comments on scenario planning, noting (as I have before) that scenarios are often misused as a predictive tool and at a far too detailed level for business continuity planning (or much of anything else, for that matter):
...it’s difficult to engage in detailed scenario planning, because no one knows how, exactly, a pandemic would unfold—“but we want to make sure there’s a plan there, while not micromanaging it.”
Shortly after 9-11, a client showed us a massive spreadsheet of disaster possibilities, deeming them all 'scenarios'. They were not. Every conceivable thing was covered--from half a dozen megatonnages and locations for nuclear detonations to countless permutations of bridges and tunnels being taken out, anthrax being mailed, utilities and emergency services being cut and the simultaneity of all of the above.
Too much. Waaaaay too much. The 'scenarios' were also confined by definition to what the client could conceive of on its own, colored, it's now clear in hindsight, by the headlines of the day. We were brought in in part to help make sense of it all.
Another angle some now see, and for which real scenarios are well suited, is thinking through supply chain risk and contingency--something many have woken up to in the wake of the Taiwan earthquake (some of the resilience implications of which I blogged about last week: here, here and here). The article continues:
For manufacturers, supply-chain resilience is a chief concern. Some have been conducting due diligence on the readiness of suppliers, knowing that if critical components aren’t delivered it will render their own contingency plans useless. Others are establishing relationships with alternative suppliers, just in case... [though] some directors privately concede that little attention is being paid to the specific challenges posed by a pandemic. Having lived through Y2K, 9/11, and Hurricane Katrina, many outfits feel comfortable that their general risk-management and business-continuity plans will suffice during a pandemic. [emphasis added]
Key differences to note: 9-11 was local; Katrina was regional; Y2K was long-anticipated. Yes they all had global effects, but none were even in the same league as a 1918-style pandemic. In no case were people unable or unwilling on a wholesale basis to travel to work for more than a few days.
All of which leads me to the conclusion the esteemed Former Secretary has already reached: surviving bird flu as a business entity may require as much clever seizing of new opportunities as it does determination to keep the old business running. In some cases there is no rational continuity strategy, only one of strategic resilience (building the capability--structurally, culturally and otherwise) to flexibly adapt to radically changed and changing circumstances.
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